The update feature is exclusively available for stores with a 'Live' status. For the initial release, please continue to contact the Wpay Support Hub for any terminal configuration updates, including the addition or deactivation of lanes.

Wpay Support Hub contact details:

Phone 1300 10 9729
Email [email protected]

High level store update process flow

Here is a breakdown of the key steps:

Screen name	Description
Store listing	Upon signing in, navigate to ‘Stores’ in the leftmost panel to bring up the store listing screen. Locate the store you would like to update using filters available.
Store onboarding	Update the fields in the relevant tabs, and hit ‘Save’ once done with the update. Note: To prevent delays downstream and reduce the risk of your application being returned for review, please adhere to the form population rules stipulated in the training guide. If you are unsure or have any questions regarding these rules, please reach out to your dedicated Wpay contact.
Store overview	Once all the updates have been made, hit ‘Submit for approval’ and then ‘Yes’. Back in the store overview screen, the application type will show as ‘Update’ and the application status will show as ‘In review’.

Store overview: An update application with changes pending — Store overview: an update application with changes pending