Payments export

Find out how to export your payment listing from the Connect portal.

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Export limit

You can only export a maximum of 100k transactions at one time. If the number of transactions listed in the payment dashboard is more than 100k, continue to refine the search filters until it returns a number of transactions below the maximum limit before you hit the Export button.

To export your payments, go via the Payments search page

  1. Above the payment listing data table, you will see Export button and can easily export your payments by selecting the Export button.

  1. Export canvas will be loaded on right side of the screen
Export view screen

Export view screen

  1. Select Export view and you will see Select export output modal. This will allow you to select or deselect or re-order fields for Export CSV
Screen to select export outputs

Screen to select export outputs

  1. Select Export to start export CSV processing. The status change journey will look like Starting > Processing > Completed or Failed
Export view - Starting status

Export view - Starting status

Export view - Processing status

Export view - Processing status

Export view

Export view

  1. If you want to cancel the export operation, select Cancel to stop the processing
  2. Download .csv button will appear after successful export completion. Select Download .csv , you will see a toast message on the top for download completion or failure. Select the link to download your export CSV.
Success message

Success message

Failure message

Failure message


The following fields will be available in the Select export output modal for your selection.


Field #Field NameField Description
01Transaction dateThe date of the payment in UTC.
02StatusThe payment status e.g. Authorised, Captured, Refunded, Voided, etc.
03ChannelPayment channel. The values can either be Online or In-store.
04Input methodIdentifies the method used to provide card information. e.g. Swipe, Contactless, Insert for in-store and Ecommerce, Card on file for online.
05Local transaction timestampThe local date and time of the payment.
06Transaction IDUnique payment identifier.
07Merchant reference IDUnique merchant-generated order reference or tracking number for each transaction.
08Transaction typeThe payment type. Possible values are CP for in-store or CNP for ecommerce.
09Primary tender binThe card issuer Bank Identification Number (BIN). A Bank Identification Number (BIN) is the first six to eight digits of the Primary Account Number (PAN) that identifies the financial institution that issued the card.
10Primary tender labelThe last 4 digits of Payment Account Number (PAN) or Device Payment Account Number (DPAN) for card payments. For non-card payments, this field is used as the identifier for the buyer account e.g. PayPal buyer's email address.
11Primary tender payment methodThe payment method of primary tender. e.g. CardDebit, CardCredit, Paypal, etc.
12Primary tender schemeThe card scheme.
13Primary tender amountThe primary tender transaction amount.
14Primary tender refunded amountThe primary tender refunded amount.
15Primary tender statusThe payment status e.g. Authorised, Captured, Refunded, Voided, etc.
16GC# IDUnique giftcard payment identifier.
17GC# binGift card issuer Bank Identification Number (BIN)
18GC# amountGift card transaction amount.
19GC# refunded amountGift card refunded amount.
20GC# statusGift card payment status e.g. Authorised, Captured, Refunded, Voided, etc.
21GC# sub-statusGift card payment sub-status provides more details into why it was declined.
22GC# error codeThe error code for gift card. When a payment has been declined or failed this field would provide additional details.
23GC# raw error codeThe raw error code for gift card. When a payment has been declined or failed this field would provide additional details.
24GC# error messageThe error message for gift card. When a payment has been declined or failed this field would provide additional details.
25Item# nameThe name of the cart item.
26Item# quantityThe quantity of item in the cart.
27Item# amountAmount of the cart item.
28Item# discountThe amount discounted for this item.
29Item# tax amountThe tax amount for this item.
30Item# categoriesA list of strings containing product categories for the item.
31Payment methodThe payment method. e.g. CardDebit, CardCredit, Paypal, etc.
32ExpirationThe payment method expiration date.
33CurrencyThe payment currency.
34In-store CountryThe country associated with the in-store payment method used for payment e.g. the country of issuance of the scheme card.
35Issuer institution nameThe name of the financial institution that issued the credit or debit card.
36Issuer institution IDThe ID of the financial institution that issued the credit or debit card.
37Card acceptor idThe ID of the store/location where payment originated from.
38Online CountryThe country associated with the online payment method used for payment e.g. the country of issuance of the scheme card.
39Total transaction amountTotal transaction amount.
40Purchase amountThe purchase amount and currency. This is applicable for in-store where the total purchase amount may be different to the total transaction amount due to cashout, tip, and surcharge amounts.
41Cashout amountThe cashout amount and currency.
42Tip amountThe tip amount and currency.
43Surcharge amountThe surcharge amount and currency.
44Captured amountThe captured amount of the payment.
45Refunded amountThe refunded amount of the payment.
46Retrieval Reference Number (RRN)A Retrieval Reference Number (RRN) is a a numeric key to uniquely identify a card-based payment (applicable to in-store only).
47Sub-statusThe payment sub-status provides more details into why it was declined.
48In-store response codeThe response code from the card issuer when the payment is declined for in-store channel.
49Online response codeThe response code from the card issuer when the payment is declined for online channel.
50Online response descriptionThe description of the response code for online channel. When a payment has been declined or failed this field would provide additional details.
51Error codeThis is an error code set by Gr4vy.
52Acceptance codeThe acceptance code of an in-store transaction.
53AVS response codeResponse code for Address Verification Service (AVS) check.
54CVV response codeResponse code for Card Verification Value (CVV) check.
55Scheme transaction IDThe payment identifier assigned by the scheme.
56Reconciliation IDThe unique identifier assigned to this payment by the payment orchestration layer.
57Service IDThe payment identifier assigned by the payment processor.
58Banknet referenceTransaction identifier returned for Mastercard and Cybersource transactions by PSP
59Merchant advice codeThe merchant advice code received from the payment service. This code provides additional information about the card used.
60Payment Account Reference (PAR)Payment Account Reference code for the payment.
61Card fingerprintCard fingerprint for the payment.
62Instrument typeThe name of the instrument used to process the transaction.
63Merchant nameThe merchant name.
64Buyer external identifierThe unique identifier assigned to the online buyer in the merchant's ecommerce platform.
65Buyer nameThe buyer name (applicable to online only).
66Buyer IDThe buyer identifier (applicable to online only).
67Network terminal IDThe ID of a payment terminal within a store (applicable to in-store only).
68System Audit Trace Number (STAN)A System Trace Audit Number (STAN) is a number generated by the cardholder bank that can be used to identify a payment (applicable to in-store only).
69POS card input methodCard data input method (applicable to in-store only).
70Card acceptor name locationIdentifies the store location or only payment statement descriptor.
71External merchant store IDThe ID of a specific store (applicable to in-store only).
723DS status3-D Secure status.
733DS method3-D Secure method (frictionless/challenge).
743DS authentication3-D Secure authorisation response code.
753DS CAVVThe cardholder authentication value or AAV.
76Payment account reference 3DS (PAR)3-D Secure Payment Account Reference.
773DS Transaction ID3-D Secure transaction identifier.
783DS reason3-D Secure reason code.
793DS versionThe version of 3DS used for this transaction.
803DS XIDThe transaction identifier.
813DS directory responseThe transaction status received as part of the authentication request.
823DS error codeThe error code.
833DS error componentCode indicating the 3-D Secure component that identified the error.
843DS error descriptionThe error description.
853DS error detailDetail for the error.
86Payment sourceThe payment source.
87Merchant initiatedA flag that indicates whether it is a merchant-initiated transaction (true) or a customer-initiated-transaction (false). A merchant-initiated-transaction (MIT) refers to a card payment made by a merchant without the presence of the buyer.
88Subsequent transactionIndicates whether the transaction represents a subsequent payment coming from a recurring / installment.
89Billing first nameThe first name of the customer paying for the good/service.
90Billing last nameThe last name of the customer paying for the good/service.
91Billing email addressThe email of the customer paying for the good/service.
92Billing phone numberThe phone number of the customer paying for the good/service.
93Billing house numberThe house number of the customer paying for the good/service.
94Billing address line 1The address line 1 of the customer paying for the good/service.
95Billing address line 2The address line 2 of the customer paying for the good/service.
96Billing CityThe city or suburb of the customer paying for the good/service.
97Billing StateThe state of the customer paying for the good/service.
98Billing PostcodeThe postal code of the customer paying for the good/service.
99Billing CountryThe country of the customer paying for the good/service.
100Billing OrganisationThe organisation of the customer paying for the good/service.
101Shipping first nameThe first name of the customer receiving for the good/service.
102Shipping last nameThe last name of the customer receiving for the good/service.
103Shipping email addressThe email of the customer receiving for the good/service.
104Shipping phone numberThe phone of the customer receiving for the good/service.
105Shipping house numberThe house number of the customer receiving for the good/service.
106Shipping address line 1The address line 1 of the customer receiving for the good/service.
107Shipping address line 2The address line 2 of the customer receiving for the good/service.
108Shipping CityThe city of the customer receiving for the good/service.
109Shipping StateThe state of the customer receiving for the good/service.
110Shipping PostcodeThe postcode of the customer receiving for the good/service.
111Shipping CountryThe country of the customer receiving for the good/service.
112Shipping OrganisationThe organisation of the customer receiving for the good/service.
113Refunds# IDThe refund identifier.
114Refunds# statusThe refund payment status payment status e.g. Authorised, Captured, Refunded, Voided, etc.
115Refunds# currencyThe refund payment currency.
116Refunds# amountThe refund payment amount.
117Refunds# targetTypeThe type of the payment that was refunded.
118Refunds# targetIdThe identifier of the payment that was refunded.
119Refunds# created dateThe refund created date.
120Refunds# updatedAtThe refund updated date.
121Authorized dateThe date the payment was authorised.
122Updated dateThe date the payment was last updated.
123Captured dateThe date the payment was captured.
124Voided dateThe date the payment was voided.
125Refund earliest dateThe earliest refund date.
126Refund latest dateThe latest refund date.