How to read my invoice

Invoice breakdown

Field	Description
Merchant Details	This includes company name, contact name, address, ABN customer number etc.
Contact	Wpay contact details. Any merchant enquiries can be forwarded to this email address.
Invoice Number	A unique number corresponding to the invoice. Quote this number with any invoice related enquiries.
Terms	Invoice payment terms as per agreed contract.

Fee Summary

Field	Description
Interchange Fee	These are charges applied by schemes as a cost to the merchant. They are typically applied on a $ or % basis for all financial tender types and schemes accepted by the merchant. This includes traditional schemes and APM merchant fees and excludes non-financial transactions or payment methods. The Spend amount is the total amount of transactions where interchange fee is applicable. The Count column shows the number of interchange applicable transactions. Total interchange fee payable Ex (GST) is shown in the Fees column.
Processing Fee	This is the Wpay charge for processing transactions. Rates can be applied on a $ or % basis and vary by merchant as per agreed contract. The number of processing applicable transactions is shown in the Count column. Total processing fee payable (Ex GST) is shown in the Fees column.
Fraud Charges	Fees relating to fraud screening, fraud team costs and 3DS as per agreed contract. Note: this is only applicable to online merchants.
Presentment Fees	Presentment chargeback fees for transaction evidence.
Terminal Charges	Fees relating to terminal support, installation and hardware as per agreed contract. Note: this is only applicable to in-store merchants.

Adjustment Fees

Fraud Charges Breakdown

Field	Description
Fraud System Charge	This is a Wpay fee applied to transactions which are passed on for fraud screening/decision making. It can be calculated on a $ or % per txn basis.
Fraud Team Cost	The allocation of Wpay operating costs to a transaction.
3DS	A security protocol used in card-not-present scenarios to authenticate users. Merchant 3DS fees will be shown here if applicable.
Presentment Fees	Presentment chargeback fees for transaction evidence.
Terminal Charges	The fees relating to terminal support, installation and hardware as per agreed contract. Note: this is only applicable to in-store merchants.

Terminal Breakdown

Field	Description
Terminal Rental Fees	A monthly rental fee for all active terminals during the billing period.
Terminal Rollout Fees	An initial rollout fee for establishing a Wpay payment terminal fleet at merchant sites.
Terminal Installation Fees	The fees related to any Wpay terminals installed on site after the rollout period.

Adjustments Breakdown

These are fees relating to errors or miscalculations resulting from an undercharge or overcharge in previous periods. Adjustment fees are broken down into above categories and added to the invoice total.

This shows the total average Merchant Service Fee (MSF) i.e. Average total fees per dollar.

I’m having trouble with my reports/invoices. Who can I contact?

Please email [email protected] and one of our team members will get back to you.