How to Search and check a detailed device profile?

1. From the device search screen an individual device can be searched for. If not on the Device search page > then click on the “Device Search” option provided on the left-hand side menu.

   

2. Due to the large number of rows present, you may want to filter based on Device ID, to find required Device, by clicking on (search-icon) and a search-box will open.

   

3. Enter the required search-value in the search-box and press enter. (Please use wilchars to search for a text-pattern)

   

4. The search-action will show matching records in the results.

5. Click on the desired “Device ID” or “Serial #”. Note Device ID is also referred to as the Terminal ID.

6. Selecting the desired “Device ID”, the “Device Profile” page is displayed.

7. Device Profile section - shows Model, Serial Number, Device ID, Status. The Device profile page organises device details in various tabs i.e. Dashboard, Details, History and Jobs.

8. On right-side on the dashboard, is an Additional device information i.e. Hierarchy, Timezone, Reference set name, Automation enabled, Device ID, Serial Number and Device Status etc. These values provide information on various attributes available in the terminal.

   

9. Clicking on “Details” open-up details for the device, containing various technical parameters. Please note that some of these attributes i.e. Software, Ports and Connectivity are useful in assessing terminal status and provide diagnostics.

   

10. Selecting Parameters will show the parameter sync status.

    

11. Clicking on In Sync will show the parameter sync status and the last time it was pushed to the device. Use the scroll bar at the bottom to scroll across will show the last time this was activated and synchronized dates.

12. Clicking on “History” opens the history tab details for the device, containing historical details of the terminal.

    The default will go to the Swap history which will only populate if the device ID selected has had a swap during its active lifecycle.

    

13. Relocation/Status tab shows the status change history for the device- which will showcase the lifecycle of the terminal.

The Communication history tab shows the up to date communication history between the terminal and VHQ

Heartbeat can be viewed by clicking on the dropdown arrow next to communication history and then selecting contact.

Heartbeat history will look as below:

Clicking on the blue bar will show you the detailed history of heartbeat for that day.

14. Clicking on the Jobs open-up jobs tab for the device, containing download and diagnostics jobs and details of the terminal.

15. Additional columns can be viewed through using the scrollbar at the bottom of the page. To view any specific downloads please click on view Results' which is on the far right hand side.

Please note that a ‘Failed’ component may need another attempt to download and may succeed in subsequent attempts.

16. Check each component that has had a “Failed” status has not been downloaded in subsequent downloads, before proceeding with any troubleshooting.