How to check the Device Profile?
Learn more about the terminals profile in VHQ.
A Device profile comprises a set of attributes associated with the device. A Device profile screen has the information of the Device ID, Model, Communication History, Download History, Change History etc.
To view the device profile screen:
Click the Device Serial Number check box in the Device Search screen.
The information in the Device Profile screen is refreshed:
Devide Profile in VHQ
- Once in every 24 hours, during the maintenance window of a device.
- Each time a device is rebooted.
- When the VHQ Agent in a device registers with the VHQ server, and exchanges the keys.
- When you select Get Device Profile diagnostic action in the Schedule Diagnostic Action screen under the option sequence Device Management > Device Profile > Schedule Diagnostic Action.
The device profile provides a complete set of the device information about the devices, collected directly from the device on a periodic basis.
The Device Profile screen includes the following field names:
| Field Name | Field Name |
|---|---|
| Model | Indicates the model of the device. |
| Serial Number | Indicates the serial number of the device. NOTE: The serial number of both Tablet and payment devices are the same. |
| Device ID | Indicates the Device ID. |
| Reference Set Name | Indicates the reference set assigned to the device. |
| VeriShield Encryption | Indicates the VeriShield Encryption. VHQ GUI displays all the VeriShield certificates sent by VHQ Agent. |
| Time Zone | Indicates the time zone configured on the device. |
| Hierarchy | Indicates the assigned hierarchy, where the device is placed. |
| Flash Available | Indicates the available percentage of Flash memory on the device. For the Carbon devices, the flash information of both payment device and tablet are displayed in the Device Profile screen. |
| Device Profile Updated | Indicates the date and time, when the device profile information is updated. |
| Diagnostic Profile Updated | Indicates the date and time, when the device diagnostic profile information is updated. |
| Last HeartBeat Received | Indicates the date and time, when the server received the last heartbeat from the device. |
| RAM Available | Indicates the percentage of available RAM memory on the device. For the Carbon devices, the RAM information of both payment device and tablet are displayed in the Device Profile screen. |
| Automatic Update Schedule | Indicates if the device is scheduled for automatic updates. |
| Refresh Data | This icon allows you to refresh the data. |
Updated 4 days ago