Payment status and sub-status
Find out about payment status and sub-status in the search and details pages.
Payment status
The payment status relates to the stages of a payment transaction. The payment status can be as follows:
Status | Description | Applies to |
---|---|---|
Authenticating | The payment was created but needs approval from the buyer either by redirecting them to a hosted page or their bank for 3DS. | Online |
Authorising | The payment record has been created in the system and is now being processed with your payment services. | Online |
Authorised | The payment has been successfully authorised but not yet captured. | Online |
Capturing | The payment has been successfully authorised and a request to capture is now being processed. | Online |
Captured | The payment has been successfully authorised and captured. | In-store, Online |
Partial Capture | The payment has been successfully authorised and captured for an amount less than the authorised amount. | Online |
Failed | The payment could not be authorised due to technical issues. | Online |
Declined | The payment was declined by the payment service. | In-store, Online |
Partial Refund | The payment has been successfully refunded where the refund amount is less than the captured amount. | Online |
Refunded | The payment has been fully refunded. | In-store, Online |
Refunding | A request to refund is currently being processed. | Online |
Voided | The payment was successfully authorised but has since been voided before it was captured. | Online |
Voiding | The authorised payment transaction where a request to void is now being processed. | Online |
Reversed | The in-store payment was reversed | In-store |
Payment sub-status
In the event of a payment failure, the sub-status provides a high-level diagnosis of the error and the reason behind the payment declines. The payment sub-status can be any of the following:
Sub-status | Description |
---|---|
Approved | The payment was successfully authorised. |
Card error | The payment was declined due to card-related error such as expired card, CVV validation failure, etc. |
Card issuer error | The payment was declined due to an error or decline returned by card issuer such as do not honour, card issuer timeout, etc. |
Account error | The payment was declined due to a problem with the customer's account such as invalid account, no savings account, etc. |
Fraud/security error | The payment was declined due to potential fraudulent activities or security errors such as lost / stolen card, fraud decline, etc. |
Transaction error | A generic transaction error. |
System error | The payment was declined due to a system error. |
PIN error | The payment was declined due to invalid PIN (for in-store transactions). |
Network error | The payment was declined due to a network or connectivity errors. |
Funds error | The payment was declined due to funds related errors such as Insufficient funds, etc. |
Updated 5 months ago