Payment status and sub-status

Payment status

The payment status relates to the stages of a payment transaction. The payment status can be as follows:

Status	Description	Applies to
Authenticating	The payment was created but needs approval from the buyer either by redirecting them to a hosted page or their bank for 3DS.	Online
Authorising	The payment record has been created in the system and is now being processed with your payment services.	Online
Authorised	The payment has been successfully authorised but not yet captured.	Online
Capturing	The payment has been successfully authorised and a request to capture is now being processed.	Online
Captured	The payment has been successfully authorised and captured.	In-store, Online
Partial Capture	The payment has been successfully authorised and captured for an amount less than the authorised amount.	Online
Failed	The payment could not be authorised due to technical issues.	Online
Declined	The payment was declined by the payment service.	In-store, Online
Partial Refund	The payment has been successfully refunded where the refund amount is less than the captured amount.	Online
Refunded	The payment has been fully refunded.	In-store, Online
Refunding	A request to refund is currently being processed.	Online
Voided	The payment was successfully authorised but has since been voided before it was captured.	Online
Voiding	The authorised payment transaction where a request to void is now being processed.	Online
Reversed	The in-store payment was reversed	In-store

Payment sub-status

In the event of a payment failure, the sub-status provides a high-level diagnosis of the error and the reason behind the payment declines. The payment sub-status can be any of the following:

Sub-status	Description
Approved	The payment was successfully authorised.
Card error	The payment was declined due to card-related error such as expired card, CVV validation failure, etc.
Card issuer error	The payment was declined due to an error or decline returned by card issuer such as do not honour, card issuer timeout, etc.
Account error	The payment was declined due to a problem with the customer's account such as invalid account, no savings account, etc.
Fraud/security error	The payment was declined due to potential fraudulent activities or security errors such as lost / stolen card, fraud decline, etc.
Transaction error	A generic transaction error.
System error	The payment was declined due to a system error.
PIN error	The payment was declined due to invalid PIN (for in-store transactions).
Network error	The payment was declined due to a network or connectivity errors.
Funds error	The payment was declined due to funds related errors such as Insufficient funds, etc.