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Wpay Connect Portal
Knowledge guideEnhancements
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Knowledge guide
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Knowledge guideEnhancements

CONNECT PORTAL

  • Getting access to the Connect Portal
  • Managing account hierarchy
  • Transactions
    • Payments search and details
    • Additional search filters
    • Payment status and sub-status
    • Payments export
    • Refunding a payment
    • Capturing an authorisation
    • Voiding an authorisation
  • Buyers
  • User management
    • User roles
    • Create and manage users
    • Password reset
    • Blocked accounts
    • Log in troubleshooting
    • Audit logging

IN-STORE ACCEPTANCE

  • Terminal features
  • Solutions
    • PAX terminals
    • Verifone terminals
    • SoftPOS
  • Merchant facility management

DIGITAL ACCEPTANCE

  • Digital acceptance integration
  • PayTo

Reports

  • What reports can users access?
  • How to use Wpay Connect Portal reports
  • Report guides
    • How to read my invoice
    • How to read the Business performance report
    • How to read the Store performance report
    • How to read the Customer behaviour report
    • How to read the Payouts report
    • How to read the Payment preferences report
    • How to read the Payment fees report
    • How to read the Merchant statement
    • How to read the Payments & refunds report
    • How to read the Payments snapshot report

SETTLEMENT

  • Frequently asked questions on settlement

DISPUTE MANAGEMENT

  • Transaction disputes and chargebacks
  • Retrieval requests and our chargebacks process
  • How do I defend a dispute?
  • Disputes search and details

GATEWAY

  • Cards Connect

Getting help

  • Contact us
  • Status updates

PayTo

To integrate and enable real-time account to account payments acceptance for your online business, please refer to our integration guides.

Updated 6 months ago


What’s Next
  • Integration Guides