Frequently asked questions on our settlement process.

How do I reconcile the settlements I receive on my bank account?

Settlement amount on the bank statement will match the daily settlement file that is sent to the merchant via SFTP server everyday.

I’m having trouble reconciling my settlement amount. Who can I contact?

Please email [email protected] and one of our team members will get back to you.

On what days am I settled?

Settlement is performed through the BECs system and therefore operates on BECs processing days. Wpay will not post a settlement amount on any day which is a holiday in both Sydney and Melbourne, the settlement will be deferred to the next day which is a business day in Sydney or Melbourne or both.