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Knowledge guide
Enhancements
v2.0
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Knowledge guide
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v2.0
Knowledge guide
Enhancements
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CONNECT PORTAL
Getting access to the Connect Portal
Managing account hierarchy
Transactions
Payments search and details
Additional search filters
Payment status and sub-status
Payments export
Refunding a payment
Capturing an authorisation
Voiding an authorisation
Buyers
User management
User roles
Create and manage users
Password reset
Blocked accounts
Log in troubleshooting
Audit logging
IN-STORE ACCEPTANCE
Terminal features
Solutions
PAX terminals
Verifone terminals
SoftPOS
Merchant facility management
DIGITAL ACCEPTANCE
Digital acceptance integration
PayTo
Reports
What reports can users access?
How to use Wpay Connect Portal reports
Report guides
How to read my invoice
How to read the Business performance report
How to read the Store performance report
How to read the Customer behaviour report
How to read the Payouts report
How to read the Payment preferences report
How to read the Payment fees report
How to read the Merchant statement
How to read the Payments & refunds report
How to read the Payments snapshot report
SETTLEMENT
Frequently asked questions on settlement
DISPUTE MANAGEMENT
Transaction disputes and chargebacks
Retrieval requests and our chargebacks process
How do I defend a dispute?
Disputes search and details
GATEWAY
Cards Connect
Getting help
Contact us
Status updates
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Learn how to perform a refund on a payment.
